Privacy Statement

You have reached the website of ageas SA/NV, the parent company of the Ageas Group. If you are looking for the Privacy Statement of one of its subsidiaries please refer to the following websites:

Privacy Statement ageas SA/NV

ageas SA/NV (“Ageas”), a company having its registered office at Avenue du Boulevard 21, 1210 Brussels (Belgium), is the controller of the personal data collected through this website, meaning it determines the purposes and means to process such personal data.

Ageas makes the necessary efforts to protecting your personal data in a transparent, secure and lawful manner.

Ageas will only process your personal data as described in this Privacy Notice and in accordance with the relevant data protection legislation, including the EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection or “GDPR”).

Ageas reserves its right to modify the terms of the present Privacy Notice, in order to comply at all times with legal rules and market practices. The revised Privacy Notice shall be in use as soon as it is available online, it is therefore recommended that you always read it when entering Ageas website.

Personal data collected and processed

Although the consultation of most of the information available on this site does not require you to disclose personal data, some parts of the site might require that you provide Ageas with such data.

The personal data collected and processed though this website will be limited to a minimal amount of personal data. Ageas obtains your personal data through your use of the website (e.g. through cookies), as well as directly from you, if you choose to disclose personal data to Ageas.

We will only process personal data on a valid  legal basis for processing, required under GDPR, such as processing needed for the performance of a contract to which you are a party or in order to take steps at your request prior the entering into a contract, processing needed as per our legal obligations, processing in the pursuit of Ageas legitimate interest or processing based on your consent.

Purposes of personal data collecting and processing

By recording your personal data on this website, you agree that Ageas may register, collect and process them for the following purposes:

  • To answer the requests you have sent through the sites;

  • To provide you with information services or newsletters you subscribed to;

  • To request from you an assessment of the company, the brand or the website, exclusively by electronic mail;

  • To test and monitor the quality of the website;

  • To comply with legal and regulatory requirements;

In addition, specific Notices applicable to the collection and processing of personal information apply:

For more information, we refer to the Privacy Notices for that web-portal.

The personal data shall be stored for as long as required in order to fulfill the purposes for which they have been collected.

Who we share your personal data with?

Ageas will disclose your personal data only as described in this Privacy Notice (including any updates to this Notice).

The personal data you provide Ageas with might be subject to transfer to other entities of the Ageas group, to subcontractors or service providers whose intervention is necessary to achieve one of the above-mentioned purposes.

Third party service providers include IT services and website hosting companies, (internet) connectivity providers, provider of data analytics (Google) and tracking services, providers of press release and newsletter distribution networks, as well as service providers that provide technical and administrative support for the website and underlying IT systems.  These service providers provide their services from locations within the EU and outside of the EU.

Other third parties include regulatory and government agencies and potentially, third parties with whom Ageas may merge or which may be acquired by Ageas.

Ageas will disclose your personal data where:

  • Ageas is required to do so by applicable law, by a governmental body or by a law enforcement agency;

  • To establish or exercise our legal rights or defend against legal claims;

  • To investigate, prevent or take actions against illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our policies or as otherwise required by law. For more information follow this link.

If a third party acquires all (or substantially all) of our business and/or assets, we will disclose your personal data to that third party in connection with the acquisition. However, such disclosure will occur subject to and in accordance with applicable data protection laws.

Ageas shall not communicate your personal data to third parties for commercial purposes.

Links to third party sites

This website contains links to other websites operated by third parties, including but not limited to certain social media sites such as Facebook, Twitter, Linkedin, etc. This Privacy Notice does not apply to any website, other than this one. Third party websites are governed by their own terms and conditions. You should therefore always carefully check the privacy and cookie policies of third party websites before accepting to be redirected to them.

International transfers

Ageas might process your personal data in a country located outside of the European Economic Area (“EEA”). Should such country not offer an adequate level of protection, Ageas shall enforce the adequate level of protection by means of appropriate safeguards.

Protection of the personal data collected and processed

Access to personal data collected by Ageas during your visit of this website is restricted to the persons who strictly need them in order to perform their duties. Ageas has also developed adequate internal guidelines that its employees are bound to comply with when handling your personal data.

Ageas has put in place all reasonable technical measures in order to safely store your personal data and safeguard them against unauthorized access, modification or destruction.

As the data you provide Ageas with are entered via the internet, which is an open and unprotected network, Ageas cannot guarantee the security of the data during the transfer. The same applies to e-mails you send to Ageas. Ageas therefore strongly recommends you not to send any sensitive information through this communication channel.

What are your rights and how to protect them?

You have a right of access to your personal data as processed by Ageas under this Privacy Notice. If you believe that any information we hold about you is incorrect or incomplete, you may also request the rectification thereof. Ageas will promptly rectify any such information.

You also have the right to:

  • request the erasure of your personal data;

  • request the restriction of the processing of your personal data;

  • withdraw your consent where Ageas obtained your consent to process personal data (without this withdrawal affecting the lawfulness of processing prior to the withdrawal);

  • object to the processing of your personal data (e.g. for direct marketing purposes); or

  • object to the processing of your personal data for other purposes in certain cases where Ageas processes your personal data on another legal basis than your consent.

Ageas will review such requests, withdrawal or objection and honour them as required under the applicable data protection rules.

In addition, you also have the right to data portability. This is the right to obtain the personal data you have provided to Ageas in a structured, commonly used and machine-readable format and to request the transmission of such personal data to a third party, without hindrance from Ageas and subject to your own confidentiality obligations.

These rights can be exercised free of charge by sending a dated request to Ageas to the following e-mail address: [email protected]

Should you have subscribed online to an information service or newsletter, you have the possibility to cancel such subscription at any time, either directly online or by addressing Ageas an e-mail request to that effect, to the following address: [email protected]

You can also find information on the protection of your personal data or on claim filing by consulting the website of the Belgian data protection authority, https://www.dataprotectionauthority.be